When will my order ship?
Orders placed by midnight usually (but not always) ship the next business day (Monday through Friday). UPS does not deliver on Saturday or Sunday. You will automatically receive an email from UPS with tracking numbers when your order ships.
How long will it take to arrive?
Below (scroll down) is a UPS map with shipping times from our location in Deerfield, Florida. The number of days shown is in business days (Monday – Friday). Use the chart to determine when your products will arrive. Keep in mind that your products usually ship next business day.
FMCBD is not responsible for delays and late arrivals
If I order UPS Next Day Air today, my products will arrive tomorrow, right?
This is not correct. Orders placed by midnight usually ship next business day which means your products will arrive on the following day. Example: An order placed on Monday with UPS Next Day Airships on Tuesday and arrives on Wednesday.
What types of shipping services are available?
- UPS Ground (Continental US locations)
- UPS Next Day Air (most city locations by 10:30 AM)
- UPS Second Day Air (by the end of 2nd day)
- UPS 3 Day Select (by the end of 3rd day)
- USPS Priority Mail to Alaska, Hawaii, US Virgin Islands and Puerto Rico (1-3 business days)
- USPS Priority Mail to APO/FPO addresses
Note: It’s always best to ship to a business location if possible. UPS will leave the package as long as someone will sign for it and it will be protected from theft and hot weather.
How much are the shipping charges?
UPS Ground shipping charges are based on the shipping weight of your order for all orders going to the continental US (lower 48 states). For USPS and UPS Next Day, 2nd Day and 3-Day Select the charges are based on weight, size and zip code. Please realize the shipping weight will always be more than the weight of the products you purchased. FMCBD does not consider shipping charges to be a profit center for our business. Shipping is free on orders over $100 (the continental US only; not combinable with other discounts).
Will UPS leave my package if I am not at home?
Most of the time UPS will leave the package near a door if no one is at home but, it is entirely at the discretion of the UPS driver. The driver will leave a notice of a delivery attempt along with delivery instructions for you. UPS will attempt to deliver 3 times before returning the package. Returned packages will be credited for the amount of the products only minus a 15% restocking charge.
Can I request that a signature is required for delivery?
We do not offer this option because it introduces additional charges. We recommend that you ship to your place of work or neighbor that will be available to accept delivery.
Will my edible candy melt when shipping in hot weather?
Yes! Chocolate, marshmallow and many jelly candies will melt at temperatures above 80 degrees. During hot weather, one or more RE-FREEZ-R-BRIX blocks will be added to your order if it is a CBD edible product at no additional charge. Usually, we also ship in a styrofoam cooler box, also at no additional charge.
FMCBD is located in and shipping from South Florida.
Upon receiving your edible product order we suggest that you bring it into air conditioning if possible. If not, put the candy into a refrigerator before opening. The purpose of FREEZ-R-BRIX is to keep the edible from melting, NOT to keep it cold.
RE-FREEZ-R-BRIX blocks are reusable and work well for picnics, camping, and sore backs and ankles. RE-FREEZ-R-BRIX blocks are NOT for human consumption.
APO & FPO orders -RE-FREEZ-R-BRIX blocks will NOT last long enough to protect your edible. You are shipping at your own risk.
How will my order be affected by hot weather?
Shipping delays are possible: The need for RE-FREEZ-R-BRIX blocks may delay your shipment. We will ship your edible to arrive by Friday of the same week in which your order was placed. If arrival by Friday is not possible, your order will be held until the following Monday to prevent melting in a hot UPS truck over the weekend. If your edibles order is delayed we will send you an email notification within 1 business day.
You can click here
for a US temperature map.
Can I ship to a military APO or FPO address?
Yes, you can and USPS Priority Mail shipping is free. Delivery times vary but generally, it will take 10 to 14 days to reach the destination. RE-FREEZ-R-BRIX blocks will not last long enough to protect your order from melting. You are shipping at your own risk. We do not offer refunds for damaged or lost packages.
Can I pick up the products at your store?
Unfortunately no, we do not have a retail store. We process all of our orders on the web and ship from our warehouse.
Do you ship internationally?
Can you redirect a UPS shipment once it is in transit?
UPS offers a redirect service in the US that works fairly well as long as it is not out for delivery in the city of your destination. We will make every effort to redirect your package but we will have to pass along the UPS charge to your credit card.
Does the FMCBD guaranty that my order will arrive on time?
FMCBD will make every effort to ship your order on the next business day but, once your order leaves our warehouse, delivery is dependent upon UPS and the UPS driver. We have no control.
Therefore the FMCBD cannot be responsible for delays or late deliveries. We will not accept returns nor offer refunds under these circumstances.
If you have any doubts please call us during East Coast business hours at 1-561-317-6419. Leave a message if the line goes to voicemail